Welcome to Swimline Shop’s FAQ section! We’re here to help you navigate your water lifestyle journey with ease. Below you’ll find answers to our most commonly asked questions about products, shipping, returns, and more.

About Our Products

What types of products does Swimline Shop offer?
We specialize in everything for your water lifestyle! Our product range includes:
  • Inflatable pools for all family sizes
  • Premium hot tubs, spas, and saunas
  • Essential pool accessories and maintenance products
  • Comfortable water shoes
  • Protective swimming goggles
  • Quality fishing gear
All designed to help you create your perfect water oasis.
Are your inflatable pools durable?
Absolutely! Our inflatable pools are made from premium, puncture-resistant materials with reinforced seams. Each product undergoes rigorous quality checks before shipping to ensure it meets our high standards for durability and safety.
Do you offer products for year-round use?
Yes! While we have seasonal summer items like inflatable pools, many of our products like hot tubs, spas, and saunas are perfect for year-round enjoyment. We also carry maintenance products to help you keep your water features in top condition through all seasons.

Shipping & Delivery

Where does Swimline Shop ship?
We proudly ship worldwide to water enthusiasts everywhere! Currently, we’re unable to deliver to select remote areas and parts of Asia. All orders ship from our Portland, Oregon headquarters.
What are my shipping options?
We offer two convenient shipping methods:
  1. Standard Shipping ($12.95 flat rate): 10-15 business days via DHL or FedEx with real-time tracking
  2. Free Shipping: For orders over $50, delivered in 15-25 business days via EMS with basic tracking
All orders are processed within 1-2 business days before shipping.
How can I track my order?
Once your order ships, we’ll send you a confirmation email with tracking information. For Standard Shipping (DHL/FedEx), you’ll get real-time tracking updates. For Free Shipping (EMS), basic tracking information is provided.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. To be eligible for return:
  • Items must be in original condition with all packaging
  • Contact us at [email protected] to initiate the process
  • Returns are processed as refunds or exchanges
We stand behind our products and want you to be completely satisfied with your aquatic purchase!
What if my item arrives damaged?
We take special care in packaging all items, especially inflatables. If your item arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll work quickly to resolve the issue with either a replacement or refund.

Payments & Security

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are processed through encrypted channels for your security.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all your payment information. We never store complete credit card details on our servers.

Contact & Support

How can I contact customer service?
Our friendly customer care team is available via email at [email protected]. We typically respond within 24 hours. You can also reach us by mail at:

Swimline Shop
602 Franklee Lane
Portland, US 97205
Do you offer product support or setup advice?
Yes! Our water specialists are happy to provide guidance on product setup, maintenance, and care. Just reach out to us with your questions at [email protected].

At Swimline Shop, we’re more than just a retailer—we’re your partners in creating unforgettable water experiences. Every day is a good day to make a splash!