At Swimline Shop, we’re dedicated to making your water lifestyle experience as smooth and enjoyable as our premium products. Below you’ll find all the details about our shipping and returns processes to ensure complete satisfaction with your purchase.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

Standard Shipping ($12.95):

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking

Free Shipping (orders over $50):

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to certain Asian countries and remote areas.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for your convenience.

Returns & Exchanges Policy

Your satisfaction is our priority. If you’re not completely happy with your inflatable pool, hot tub, pool accessories, or other water lifestyle products, we offer a straightforward returns process.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be unused and in original condition
  • All original tags and packaging must be intact
  • Return must be initiated within 15 days of receiving your order
  • Valid proof of purchase required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Water shoes
  • Goggles
  • Pool maintenance & cleaning products

Exception: These items may be returned if they arrive defective or damaged.

How to Return an Item

Follow these simple steps:

  1. Contact Us: Email our customer service team at [email protected] with your return request using the template below.
  2. Wait for Approval: We’ll respond within 2 business days with return authorization and instructions.
  3. Package Your Item: Securely repackage the item with all original materials.
  4. Ship Your Return: Send the package to our return center at:
    Swimline Shop Returns
    602 Franklee Lane
    Portland, US 97205
  5. Track Your Return: We recommend using a trackable shipping service.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Swimline Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Product Name: [Product Name]

Reason for Return: [Please specify]

I confirm that the item is unused and in its original packaging. Please advise on next steps.

Best regards,

[Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days after we receive your return.
  • Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • Standard shipping rates apply for the new item unless the exchange is due to our error
  • If the new item costs more, you’ll be charged the difference

Damaged or Defective Items

If your inflatable pool, hot tub, or other product arrives damaged or defective:

  • Contact us immediately with photos of the damage
  • We’ll arrange for a replacement or refund at no additional cost to you
  • You may not need to return the damaged item (we’ll advise)

International Returns

Customers outside the U.S. are responsible for return shipping costs and any applicable customs fees. We recommend using a trackable shipping method.

Need Help?

Our friendly customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] or call us during business hours.

Thank you for choosing Swimline Shop for your water lifestyle needs. We appreciate your business and are committed to making your experience as refreshing as our premium products!